Our #1 Question: How do I retrieve my Billing and Website Login Information?

Where can I learn more about my web hosting account?

Does Maine Hosting Solutions use Linux or Windows servers? We use Linux servers exclusively running Linux RedHat.

What do I get with my account? We have several plans for you to choose from that are cost effective and more than capable of handling all your domain hosting needs. We don't charge you a setup fee and all accounts come with many valuable features such as cPanel, SSL Secure Server Access, Fantastico, Mail Manager System, CGI-bin, FTP, Traffic Statistics Software, FrontPage Extensions, RealAudio/RealVideo and more. We will register you new domain name NO EXTRA CHARGE. Back to the top

Do I have to register my domain name or do you do that for me? We can register your domain (www.your_domain_name.com) for you if you do not already have one. YOU will own it! Maine Hosting Solutions will be your billing agent for your domain registration. Maine Hosting Solutions will automatically renew your domain for you so there is never a worry of losing your domain name. You are the owner of your Domain name. Maine Hosting Solutions only acts as a registering agent. Back to the top

How much disk space do I get for my web pages and graphics? Please refer to our Web Hosting Plans for current disk space options.Back to the top

What are FrontPage extensions and do you support them? Yes, all accounts come with FP Extensions Pre Installed. If you use Microsoft FrontPage to publish pages to the Net, you will need FrontPage extensions supported. We support all versions of FrontPage extensions FREE OF CHARGE. Back to the top

Do you offer secure server space for transferring credit card information? YES! Our servers are equipped with the latest SSL technology so your customers can safely order your products or services online! Normally, any text sent from your browser is sent as plain text. This means that a hacker could potentially intercept the information sent from your browser and read it. By using the secure server (SSL), the information is encrypted before it is sent. It would be practically impossible for anyone to decrypt it without knowing the key. You DO NOT have to buy a security certificate to enable the secure server - you can use ours FREE of charge. Back to the top

What is a "parked" domain name and how much does it cost? Parked domains are aliases of other domains. For example, say we have mary.com parked to your main account at steve.com. This would mean that anyone who goes to mary.com would automatically go to steve.com. There is no actual hosting involved with mary.com. Mary.com merely acts as a nickname to steve.com. Parked domains are FREE on all accounts.

What is a CGI-bin and do I get one? A CGI-bin is where you would store CGI scripts. These scripts; are used to generate online order forms, guestbooks, shopping carts, counters, and more! YES, every account comes with a local CGI-bin! Back to the top

What CGI scripts come already installed? All hosting accounts comes with a hit counter, a search engine, a site creation tool, online website builder, a form emailer, and a file manager. Additional scripts are available with our Fantastico packages. If you are interested in adding more scripts to your account on your own, you may do so. Back to the top Back to the top

What are autoresponders/infobots and how many do I get? You can set up autoresponders to automatically respond to incoming email. For example, if you had an order form which your customers email to you, you can set up an autoresponder to email the customer a confirmation message. They're also known as Infobots. There are many other uses for autoresponders/infobots, such as giving information to people who don't have access to the Internet but still have an email account such as Juno. Each account plan comes with a pre-specified amount of autoresponds, view our Hosting Plans for complete details of each plan! You can find additional information on autoresponders in at the Online Help Center. Back to the top

What are email aliases and how many can I use? Email aliases are email addresses that you make up. Any mail sent to these aliases would automatically be forwarded to your existing POP email account or redirected to another third party POP account. You can have as many email aliases as you want, your mail account is pre-configured to "Catch All" email directed at anyname@your_domain_name.com. Back to the top

What about the Traffic Statistical Software? Traffic analysis software comes pre-installed with every web hosting account! We use two of the worlds leading statistical web trackers; Urchin and AWStats and it is very easy to access through your cPanel. Back to the top

What about Technical Support? We provide web hosting services to many clients and from experience we have found that handling support request via email to be to our clients greatest advantage. We answer all email on the same day it is received - most often in no more than 1 hour. We have implemented an Online Help Center to help you with all aspects of your web hosting account. In the event your are experiencing server difficulties outside the scope of the manual you can contact Technical Support. We respond to All server related support email on the day that is is received. Back to the top

What kind of technical support do you NOT provide? We do NOT provide any technical support relating to HTML syntax, Java programming, JavaScripting, any 3rd party software, CGI programming, or CGI scripts, nor any other non-network related aspect. In the event that you submit email pertaining to any of the above. We have included a Webmaster Resources section that will provide you links where you can obtain support outside of the scope of our Technical Support! Even though we do NOT support the above mentioned, we do in most cases anyway. Our support staff is always a good place to start, we are here to help, always, in any way we can. If Maine Hosting Solutions designs your website you will receive full support for all aspects of your website. Back to the top

What types of account activities are prohibited? - WE ABSOLUTELY DO NOT TOLERATE SPAMMING Any accounts failing to adhere to this policy will be deactivated without warning - we will show you the proof!

- ADULT SITES ARE NOT PERMITTED
All sites are monitored and any that are in violation to the above, will be subject to deactivation.

- HACKER SITES ARE NOT PERMITTED
All sites are monitored and any that are in violation to the above, will be subject to deactivation.

Please see our System Policies for more information.Back to the top

Do you provide support for complex technical problems as well as simple technical problems? Our system administrators are capable of tackling any type of technical problem regardless of it's complexity. Naturally complex technical problems may take longer to resolve than simple technical problems, but we absolutely do provide support for both simple and complex technical problems.Back to the top

What is your average customer satisfaction and retention rate? Since we first started, over 99% of our customers have been satisfied. The majority of our customers have been with us from the first day they signed up. Testimonials

I like what you have to offer, but how do I know it's real? Think about it this way, we offer a 100% unconditional 30 day money back guarantee, no setup fee, no contract, no hidden fees; we have nothing to gain, and you have nothing to lose if our service is not top-notch!Back to the top

Why don't you offer pro-active updates? We do not offer and do not recommend proactive updates for anyone for 2 main reasons. First, most clients do not like anyone going into their server and arbitrarily making changes, installing/updating software, even if the intent is for their own good. Many feel this is an invasion of their space, even if it's trying to help them. Second, most updates that are released should not be applied right away anyway. Most newer versions of backend server software create complications with many user programs, until the developers release corresponding updates. For example, if you are running a program that only works with PHP 4.3.10 and we upgrade you to 4.3.11, then you realize an important program stopped working, you won't be thankful that we upgraded it, rather you will be frustrated that your program stopped working, and moreover even think we broke it. Of course the backend software can usually be downgraded without any problems, but it's much better to simply apply the updates when the client requests them.

How long does it take to respond to a ticket? Statistically, most tickets are answered within 1 hours. However, the truth of the matter is, this question does not have a simple answer. A response to a ticket all depends mostly on the complexity and urgency of it. You will see some tickets resolved within minutes, and others within hours. Nevertheless, we only offer and guarantee that a response will be received within 1-6 hours, and a resolution will be received within 6-24 hours.Back to the top

What happens if a ticket takes longer than 24 hours to resolve? Tickets never take longer than 24 hours to resolve, however, in certain instances, if you report a problem that is erratic or requires more time to debug, we will inform you of this beforehand. For example, if you report a problem that only cannot be replicated or only happens once per day, naturally this may require more time to diagnose and fix.Back to the top

Do you offer any trial period? We currently do not offer trial periods since we offer a 100% unconditional money back guarantee for the first full 30 days of service. If you are not completely satisfied, simply request a refund within the first 30 days of service, and we'll gladly do so.Back to the top

Can I submit a technical request over IM or Phone? Security, accuracy, and efficiency is our #1 concern. Since requests cannot be accurately, securely or efficiently tracked or queued via Phone or IM/Livechat, Technical support requests are not accepted over the Phone or IM/Livechat. However, feel free to use Phone or IM/Livechat for general questions or inquiries. Technical support requests can only be submitted through our state-of-the-art custom helpdesk.Back to the top

Is my information kept secure? Absolutely yes. All server information and passwords are transmitted through our 128 Bit SSL Certificate.Back to the top

Are there any catches, hidden fees, contracts or setup fees? No, no, no, and no.Back to the top

Can you guarantee my system will be hacker proof? No, nobody can! It is 100% impossible to make a server hacker proof, that's a fact. This is even more impossible when vulnerable freeware scripts are so commonly used (forums, bb's, guestbooks, formmails). Nevertheless, even multibillion dollar company's such as banks, government computers, credit card companies, have had server's compromised. We consider our security hardening procedures to make your system hacker resistant. The software we install secures the system without adversely effecting or hindering the normal operations of your server.Back to the top

What's the bottom line? We have no setup fee, no contract, no hidden fees, and an unconditional 30 day money back guarantee. If we do not do what we say, you have absolutely nothing to lose. Back to the top

• cPanel Tutorials - Lean how to manager your MHS hosting account.
• Email Tutorials - Instructions on how to configure your email with various email programs.
• FTP Tutorials - Instructions on how to upload your website files via FTP (File Transfer Protocol)
• DNS Tutorials - Learn on how to edit your Domain Name Server information at various domain registrars.
• WHM Tutorials - Learn how to use Web Hosting Manager fo Resellers and Dedicated Server Owners.
• osCommerce - Instructions on how to manage your osCommerce Website.
• SohoLaunch Tutorials - Instructions on how to create and manage a website using our online website builder.
• WordPress Tutorials - Learn how to manager your Blogging Software

Back to the top